Support email
Include the task type, file format, step where the issue occurred, and any visible error message. Do not send passwords, verification codes, access keys, or unnecessary personal and sensitive information.
Product issues
Describe the capability used in the workspace, the expected result, the actual result, and when the problem occurred. Remove unrelated sensitive content before attaching screenshots or sample files.
Team use
Include the number of users, common tasks, source formats, whether external accounts must be connected, and the expected deliverables. This helps us determine whether the current product fits the workflow.
Security and privacy
If the issue involves an account, file, or third-party authorization, stop the related operation and preserve the relevant time, page, and error details. Read the security overview and privacy policy for data-handling information.